White Papers

• Eight Valuable Lessons Learned (pdf) - Several months into implementing cGov360™, Deputy Secretary of State Jim Silrum and his team have learned a great deal about implementing a next-generation comprehensive filing system. Based on their experience, Silrum and his team have developed a list of eight recommendations for other Secretary of State's offices to strongly consider.
• Packing Tips for Supporting Legacy Applications (pdf) - Before signing up for support for your mission critical application, make sure the vendor of choice has the following six items fully covered.
• Tapping into the Cloud - NASS Summer 2009 (pdf) - Cloud Computing explained. How tapping into a cloud can reduce costs. Using cloud computing to elevate service levels. Enabling end users through cloud computing. The Open Government Data Initiative explained. Potential eGovernment opportunities.
• Making a Business Out Of Your Services (pdf) - Using Subscription-Based Reporting to Increase Revenue for Secretary of State Offices and their State Governments A very interesting question was posed on an IACA list serve in January 2009. Essentially the questioner asked if other states provide bulk data to users, and if so, is a fee charged for providing this data. Nineteen state representatives responded affirmatively.